Terms of service

Body & Soul Flow – Terms of Service

Overview

Welcome to Body & Soul Flow. By visiting our website (bodyandsoulflow.com.au) and/or purchasing something from us, you agree to be bound by the following Terms of Service.
These terms apply to all users of the site, including browsers, customers, and contributors of content.

Our Products

All Body & Soul Flow products are handcrafted in small batches using natural ingredients.
As a result, slight variations in colour, texture, or scent may occur — this is part of what makes each item unique.
We do not claim any medical or therapeutic guarantees. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please read ingredient lists carefully and discontinue use if irritation occurs.

Online Store Terms

  • You must be at least 18 years old or have permission from a parent or guardian to make a purchase.

  • You agree not to use our products for any illegal or unauthorised purpose.

  • Prices for our products are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

  • We reserve the right to modify or discontinue any product or service at any time without notice.

Accuracy of Information

We do our best to ensure all product descriptions, images, and pricing are accurate.
Occasionally, information may contain errors or omissions. We reserve the right to correct these and to update or cancel orders where needed.

Orders & Payments

When you place an order, you agree to provide current, complete, and accurate purchase information.
All payments are processed securely through Shopify’s payment gateways.
We reserve the right to refuse or cancel any order if we suspect fraud or misuse.

Shipping & Delivery

We aim to process all orders promptly. Shipping times may vary depending on location and postal delays.
Once your parcel is shipped, tracking details will be provided where applicable.
We are not responsible for delays caused by postal carriers, customs, or circumstances beyond our control.

Returns & Refunds

Please refer to our Returns & Refund Policy for details on returns, exchanges, and refunds.

Intellectual Property

All content on this website — including logos, product names, text, images, and designs — remains the property of Body & Soul Flow and may not be reproduced or used without written permission.

Privacy

Your privacy matters to us. Personal information collected through this site is handled according to our Privacy Policy.

Limitation of Liability

Body & Soul Flow is not liable for any injury, loss, or damage resulting from misuse of our products or from reliance on information provided on this site.
Always use products as directed and perform a patch test before first use.

Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be handled under Australian consumer law.

Contact

If you have questions about these Terms of Service, please reach out to us at:
📧 Bodyandsoulflow.com.au